／ GET IN TOUCH

We're here to help.

Got a question about your order, a product, or just want to tell us about your pet? We're a small team and we read every message ourselves.

Before you write in

Many common questions — shipping times, our 30-day guarantee, and how Furly actually works — are answered on our homepage FAQ. It might save you the wait.

Response time

We typically reply within 24 hours, Monday to Friday. If your message is about an existing order, please include your order number so we can help you faster.